Refund and Return Policy

Our Return and Refund Policy was last updated on 1 January 2022.

Thank you for ordering Mobil^TM engine oil. If, for any reason, You are not completely satisfied with any purchase please refer to Our policy of refunds and returns. The following terms are applicable for any products that you purchased from Us.

Interpretation and Definitions

Interpretation
The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions
For the purposes of this Return and Refund Policy:

"Company" (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to MJL Bangladesh PLC.
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the MJL Bangladesh Website & Lube Solution Application.
“Website” refers to the MJL Bangladesh Website.
“You” means the individual, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights
You are entitled to cancel Your Order by providing a valid reason for doing so before the Order delivery.
You can cancel Your Order within 48 hours after placing the Order. Before taking the product in your possession or before the product is delivered, You may cancel an order.
In order to exercise Your right of cancellation, You must inform Us of Your decision by means of a clear statement. You can inform Us of Your decision by:

By calling the call center number: 16669
By sending Us an email: buymobil@mjlbl.com

We will reimburse You no later than 7 working days if You paid via online payment and Your Order is marked as canceled. For reimbursement, We will use the same means of payment as You used for the order, and We will not bear the payment gateway charge or any such fees for the reimbursement.

Conditions for Returns
Once an Order is marked delivered, there is no scope for returning the Goods. You are requested to perform a thorough assessment of the Goods during the delivery. If You are not satisfied with the Goods, please return them immediately to the delivery person. If You have received the Goods and the Order is marked delivered, You would not be able to return the Goods.

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